Cancellation and rescheduling

How cancellations work

Clients can cancel or request to reschedule through the link in their confirmation email. You can also cancel or reschedule any booking from your dashboard.

Setting a cancellation policy

Go to Dashboard → Settings → Policies to set your cancellation rules. You can specify:

• How many hours before the appointment a client can cancel
• Whether deposits are refundable for cancellations
• Your cancellation policy text (shown on the booking page)

What happens when a booking is cancelled?

• The time slot becomes available again for other clients
• The client receives a cancellation confirmation email
• If a deposit was paid, you choose whether to refund it
• The booking is marked as "Cancelled" in your dashboard (not deleted, so you keep the record)

Rescheduling

When you reschedule a booking, the original slot opens up and the client is notified of the new time by email. Any deposit carries over to the new appointment.