Asked, answered

It's simple. Export your clients from your current system (Savvy Pet Spa, Gingr, PetExec, or any other software) as a CSV file, then use our Import tool in the dashboard to bring everything across. The whole process takes minutes, not days. We auto-detect your columns and skip duplicates. You can run both systems in parallel during the transition — zero downtime.

Client names, email addresses, phone numbers, addresses, notes, and pet information (name, breed, size, coat type). Just export a CSV or Excel file from your current system and upload it. We handle the formatting.

No. Data import is completely free on every plan. Some competitors charge hundreds for this — we think that's wrong. Your clients are your clients, and moving them should be effortless.

Absolutely. If you keep client records in a spreadsheet, just save it as a CSV and upload it. If you're working from paper, we provide a free CSV template you can fill in. Download it from the import screen, type in your clients, and upload. Most groomers get their full list imported in under an hour.

Basic setup takes about 30 minutes — you can book your first client same day. Add your services, set your availability, and share your booking link. If you're importing existing clients, that adds another 10 minutes. No waiting days for onboarding calls.

None. No setup fees, no onboarding charges, no per-booking fees, and no commission on your bookings. The price you see is the price you pay. We make money from subscriptions, not from taking a cut of your hard-earned revenue.

Yes. Month-to-month billing, cancel with 30 days notice. No long-term contracts, no cancellation fees. Your data is always yours to export — we'll never hold it hostage.

No. You can use Stripe, take cash, card on the day, or bank transfer — whatever works for your salon. We don't force you onto a specific payment system and we never take a percentage of your transactions.

Yes — our founding members get early access with special pricing locked in for life. We also offer a demo so you can see exactly how everything works before committing. No credit card required to explore.

Automated reminders alone reduce no-shows by up to 75%. Your clients can book 24/7 while you sleep. You reclaim 5+ hours per week on admin. If you gain even 2 extra bookings a month from online visibility, the software pays for itself. Most groomers wonder why they didn't switch sooner.

Not at all. If you can use Facebook, you can use Bookd. The dashboard is designed for real groomers, not IT departments. We've tested it with salon owners who've never used booking software before — they were up and running in under an hour.

Yes. Set up unlimited services with custom durations and prices. Create tiers for different sizes (e.g. Small Dog Full Groom £35, Large Dog Full Groom £55). You can also set different calendar blocking times — so a 60-minute groom only blocks 30 minutes if you have a bather doing the prep.

Automated email reminders go out 24 hours before each appointment. You can also set cancellation policies with fees for late cancellations or no-shows. Studies show reminders reduce no-shows by up to 75%.

Yes. If you have multiple groomers, clients can choose who they want. Each groomer has their own availability, services, and calendar. No double-bookings, no conflicts.

Yes — it's one of our most requested features. Set how much calendar time each service actually blocks, independent of the service duration. So your 90-minute Full Groom might only block 45 minutes of calendar if your bather handles the first half. More visible slots = more bookings.

Calendar sync is on our roadmap. Currently, you manage bookings directly in the Bookd dashboard which provides a cleaner, purpose-built experience for grooming businesses.

Clients can view your available slots, book appointments, and receive automatic reminders. Your booking page is branded to your business with your services, pricing, and availability — all on a single page that works beautifully on mobile.

We have a policies system built in — you can set cancellation policies, terms and conditions, and deposit requirements that clients agree to when booking. Full e-signature waivers are on the roadmap.

Yes. Every pet profile includes fields for breed, size, coat type, temperament notes, health notes, and any special requirements. Your groomers see this information before every appointment — no surprises.

Absolutely. Your booking page is fully mobile-responsive. Most of your clients will book from their phones — it's faster than calling you. The whole flow (choose service → pick time → confirm) takes about 30 seconds.

Yes. The dashboard is fully responsive — check upcoming bookings, view client details, and manage your schedule from any device. Whether you're at the grooming table or on the go.

Yes. We use bank-grade TLS encryption for all data in transit, with secure hosting on enterprise infrastructure. Your data is backed up automatically and never shared with third parties without consent.

Yes. We're fully compliant with UK GDPR and the Data Protection Act 2018. Client consent is tracked with timestamps, and clients can request their data or deletion at any time. We provide Data Processing Agreements on request.

Your data is always yours. You can export everything (clients, pets, bookings, invoices) as CSV files at any time. If you cancel, we keep your data for 90 days in case you change your mind, then securely delete it. No lock-in, no hostage data.

We're a funded UK company (GETBOOKD LTD, Company No. 17088679) building for the long term. But even so — your data is always exportable. We'd give at least 6 months notice and full support to migrate elsewhere.