Collecting deposits
Bookings & Scheduling
How deposits work
Deposits let you collect a payment upfront when a client books. This dramatically reduces no-shows — one of our groomers reported an 80% drop in no-shows after turning on deposits.
Setting up deposits
Step 1: Go to Dashboard → Settings → Deposits.
Step 2: Toggle deposits on. Choose either a fixed amount (e.g. £10) or a percentage of the service price (e.g. 25%).
Step 3: Save. From now on, clients booking through your online page will be asked to pay a deposit via Stripe before their booking is confirmed.
What happens at appointment time?
The deposit is deducted from the final bill. If a full groom costs £45 and the client paid a £10 deposit, they owe £35 on the day.
Refunds
If you cancel a booking, you can refund the deposit directly from the booking details page. Refunds are processed through Stripe and typically arrive in 5-10 business days.
Do I need a Stripe account?
Yes. You'll need to connect your Stripe account in Dashboard → Settings → Payments. If you don't have one, Stripe will guide you through setup — it takes about 10 minutes.