Automatic reminders
Bookings & Scheduling
How reminders work
The system automatically sends an email reminder to clients 24 hours before their appointment. You don't need to do anything — it happens on its own every day.
What the reminder email says
The email includes:
- The client's name and their pet's name
- The appointment date and time
- Your business name and contact details
- A note asking them to get in touch if they need to reschedule
Why reminders matter
No-shows cost groomers an average of £40–£50 per missed appointment. Automated reminders significantly reduce this. Most clients simply forget — a friendly nudge the day before is usually all it takes.
Can I turn reminders off?
Reminders are on by default because they're one of the most valuable features. If you'd like to adjust this, contact us and we can help.